We offer you the lowest possible price for your Tours. If you find your tour online at a lower rate, and the same booking conditions apply, we will match it!
Guaranteed Lowest Price Terms and Conditions
We offer the lowest price for tours, tickets and excursions in Berlin, please contact us directly by email at
lowestrate@berlincitytours.com, within 24 hours of purchasing your tour if you see a lower price elsewhere on the web.
Your email should always include the following information:
- Your full name;
- Your reservation number;
- The website where the lower rate is available.
Incomplete emails will be rejected.
The Best Rate Guarantee will only apply if:
- a lower rate is available for online booking on another travel website;
- we can validate your claim (within the 24 hour period) for the lower online rate;
- the lower rate is in the same currency;
- the booking is not for the same day as your request for Best Rate Guarantee;
- the lower rate booking conditions are the same as ours. (Same date, tour, number of persons etc);
- the lower rate is for a tour we do not offer;
- The lower rate will be matched only if the reservation is completed: the booking may not be cancelled or a no-show;
If the Best Rate Guarantee terms and conditions are not met, leading to an unsuccessful claim then all the original terms and conditions of the booking will remain applicable including the cancellation policy.
The Best Rate Guarantee does not apply to:
- Tour Tickets purchased through or in combination with membership rates, frequent stay, loyalty points or other "reward" type programs.
- Special promotions of the tour operator or website where the booking is made.
- Lower rates available for season discounts.